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ORDER OF RESERVATION, REGISTRATION OF ACCOMMODATION AND PAYMENT OF HOTEL SERVICES

  1. The payment for accommodation and additional services of the Hotel is made in the national currency of Ukraine – UAH. Form of payment in cash and non-cash form (payment cards Visa, Master Card, Maestro, American Express).
  2. For guaranteed reservation of the hotel room prepayment is carried out at a rate of one night stay up to 30% of the accommodation, followed by payment of the entire period of residence during check-in.
  3. The prepayment is carried out within one day after the booking is confirmed. In case the advance payment is not received within the specified time, the reservation is considered non-guaranteed and the number will be on free sale.
  4. Penalties:
    – If you cancel your reservation, you will be charged a penalty of the cost of the first night’s accommodation.
  5. If the guest is late for more than one day, without prior notice to the hotel administration, the guaranteed reservation is canceled without notice. Prepayment for the first day of your stay is non-refundable.
  6. If you stay at the hotel for less than one night, the fee will be charged for full cost of the day of your stay.
  7. Early check-in (from 06.00 a.m. to 02.00 p.m) or late check-out (after 12.00 p.m. and until 06.00 p.m) is given to guests only if there are available rooms and no applications for the same dates, and are paid according to the hotel price list (50% of the room rate per night ).
  8. Upon arrival, the guest provides the administrator with a document certifying his or her identity (passport, driver’s license), fills out the registration card and makes full payment for hotel accommodation. The hotel reserves the right to refuse to provide services to guests who have not presented an identity card or have not paid for accommodation.
  9. It is possible to extend the period of stay at the hotel if free rooms are available and according to the hotel’s current fares.
  10. Guests of hotel residents who stay in the room after 11:00 a.m. must register in the Reception Desk (Reception) and pay for their stay in accordance with the approved fares.
  11. After booking a room in the Aphrodite Hotel you need to pay the cost of the first day, after that your reservation is confirmed. Payment for the remaining days the guest should make upon the arrival.
  12. If you cancel the reservation or do not arrive, the prepayment for 1 day will not be refunded.
  13. When settling into a hotel, the full cost of the accommodation is paid, minus the prepayment, if you need to leave the hotel earlier than the date of your departure for some reason, the hotel has the right to charge you the cost of 1 day penalty for the next day. The remaining part of the monetary funds is refundable.